Lisa Santiago, MA, LPC, NCC

Out-Of-Network

Insurance Benefits
How do I verify my “Out-Of-Network” insurance benefits?

Many health insurance plans offer coverage to reimburse clients for qualified healthcare expenses they paid directly to providers who do not have a contract with the insurance company. To verify the details of your specific coverage, contact your health insurance carrier and ask them the following questions:

  • Do I have out-of-network outpatient mental health coverage?
  • Am I able to use these benefits for telehealth?
  • Do I need a referral from an in-network provider to see someone out-of-network?
  • Is there pre-authorization required? If so, what information do you need for this? Is there a specific form that needs to be filled out?
  • Is there a session limit per year?
  • What is my out-of-network deductible?
  • How much of my deductible has been met this year?
  • What percentage of outpatient psychotherapy sessions are covered per session?
  • What amount will I be reimbursed for the following services with a licensed professional counselor?
    • CPT Code 90791 (initial diagnostic evaluation) at a fee of $550.
    • CPT Code 90837 (subsequent psychotherapy sessions) at a fee of $400 per session.
  • How do I submit claim forms for reimbursement?
  • How long does it take for me to receive reimbursement?

Insurance companies with out-of-network coverage allow clients to submit their claims directly. There are also third-party services like Reimbursify and Mentaya that can be used to simplify the reimbursement claim process (for a fee).

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